Privacy Policy
How Strato collects, uses and protects your personal information.
Last updated: January 2, 2026
Information we collect
We collect information you provide directly to us — such as your name, email address, phone number, delivery address and project details — when you request a quote, contact the studio, place an order or subscribe to updates.
We also automatically collect limited technical information when you visit stratofreight-trade.com, including your IP address, browser type, pages viewed and referring site. This is used to keep the site secure and to understand how it is used.
How we use your information
- To respond to your enquiries and prepare quotes and designs;
- To fulfill orders, arrange delivery and provide after-sale service;
- To send you updates you have requested, which you can opt out of at any time;
- To improve our website, products and customer experience;
- To comply with legal, tax and accounting obligations.
How we share information
We do not sell your personal information. We share it only with trusted service providers who help us operate — such as delivery partners, payment processors and hosting providers — and only to the extent needed to perform their service. We may also disclose information where required by law.
Cookies
stratofreight-trade.com uses a minimal set of cookies necessary for the site to function and to measure aggregate traffic. You can control cookies through your browser settings. Disabling them will not prevent you from browsing the site.
Data retention
We keep personal information only as long as necessary for the purposes described here, or as required for legal and accounting reasons. Project records are typically retained for the duration of our guarantee so we can support the furniture we have made.
Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, or to object to certain processing. To exercise any of these rights, email us at hello@stratofreight-trade.com and we will respond promptly.
Security
We use appropriate technical and organizational measures to protect your information, including encryption in transit. No method of transmission is perfectly secure, but we work hard to safeguard your data.
Contact us
Questions about this policy? Write to us at hello@stratofreight-trade.com or 148 Sutton Street, Studio 4, North Andover, MA 01845.